Working in healthcare can stretch you to the limit, but dealing with a toxic or difficult person can push you over the edge! Here's your chance to learn new ways to deal with difficult patients, family members, surveyors, and staff, and put some power back in your life! If you want more harmony in your staff and satisfaction in your work, if you want to feel more confident and more effective, this seminar is a must.

Learning Objectives

Participants in this program will be able to:

• describe reasons that compel people to be difficult

• to stop being intimidated by angry, aggressive people

• deal effectively with irate family members

• The types of difficult people

• to correctly define a problem

• Remove barriers to communication

• solve a problem permanently!